Covid-19 Prevention Policy
As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.
At ShoptheKei, taking care of both the community and our team is important to us. All ShoptheKei team members wear medical grade face masks, vinyl gloves, and have been trained on proper hand washing protocol. Work areas are cleaned prior to shipping each package.
Shipping Updates
Our fulfillment centers and carrier networks are open and operational. You may experience delays in the creation process as a result of the additional safety measures we are employing to help protect our teams and our customers.
Any delays or changes to your order timing will be communicated via email. Our carriers are maintaining normal delivery operations (unless they are limited by government restrictions). Please reference your tracking number for the most up-to-date timing.
We are maintaining processing of all of our orders and having them shipped out on time! That being said, all of the major shipping carriers (UPS, FedEx, USPS, ect.) have also been greatly affected and are doing their best but are not guaranteeing delivery times on packages. Packages may be delayed. This is the same for each shipping carrier and extends to all businesses shipping online product orders through third party companies (UPS, FedEx, USPS, ect.). We ask that our customers be patient and understand that we, as a company, have zero control over third party shipping carrier’s processes and procedures. We are doing our best with what we have control over at this time.
We are working hard to make it through this pandemic. Thank you for your support and patience through this time!
Backorders
Due to the current health crisis, unforeseen circumstances are causing global production delays for many brands, including ours. While we are working diligently to keep our special product offerings in stock, you may notice an increase in backordered items on our site at this time.
Some of our fashion vendors have been impacted by shelter-in-place orders. Our website is updated to alert you of any delays in processing or shipping. New and recently placed orders will reflect the most up-to-date shipping estimates.
Know More
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